Terms and Conditions
- Cancellations and Changes:
Should the Guest cancel or request to change the booking for whatsoever reason the client will forfeit all bookings fees and/or commissions related to the booking.
Vacation Club Rentals reserves the right to hold the client responsible for any costs and charges that may have been incurred by Vacation Club Rentals prior to having been notified of cancellation of the booking.
All service providers, i.e Timeshare Unit Owners/Lodges/Accommodation Providers reserve the right to make schedule and or service changes and in such an event Vacation Club Rentals undertakes to advise the client thereof as soon as reasonably possible.
Should any travel component be confirmed by Vacation Club Rentals and this component be cancelled for whatsoever reason, then in such instances Vacation Club Rentals can accept no liability for the cancellation thereof.
Vacation Club Rentals will in such instances afford the client assistance in receiving alternative services and/or compensation for changes and/or cancellations but can make no guarantee that this will be provided.
- Resort Renovations:
Resorts and Hotels undergo renovations from time to time and usually take all possible steps to inform and limit disruption to their guests. Vacation Club Rentals will not entertain complaints or requests for refunds if a holiday home or hotel is carrying out renovations whilst guests are resident.
If Vacation Club Rentals is specifically advised of renovation work, it may provide the client with the relevant dates. It is acknowledged that Vacation Club Rentals is not always notified by resorts and hotel operators.
Subject to statutory constraints or compliance with an order of court, Vacation Club Rentals undertakes to deal with all client information of a personal nature on a strictly confidential basis.
Clients must ensure that all facilities offered are able to cater for any requirements from a medical / disability point of view and to make direct arrangements with the resort or the service provider concerned in order to cater for the needs of the client.
- Check in / Check out:
Check in and Check out times will be stipulated on your guest certificate and must be followed as per resort rules and regulations.
A Refundable Key/Damages Deposit may be charged by the resort and is payable by cash or credit card upon arrival, any damage, breakages, losses, etc. are found after your departure it will be presumed that these have been caused by you and you will be charged.
- Limitation and Liability
Vacation Club Rentals shall not be liable for any loss, damage, injury (including death), accident, delay, loss of or damage to property or any other irregularity, howsoever arising suffered by a client or any other person making use of the services offered by Vacation Club Rentals, inclusive of consequential or incidental loss or damage or claims that may arise from acts or omissions of suppliers.
The contract in use by such suppliers (which is often constituted by the ticket issued), shall constitute the sole contract between the supplier and the client and any right of recourse the client may have, will be solely against the supplier.
Notwithstanding any other provision to the contrary herein contained, the maximum liability of Vacation Club Rentals by way of damages or other forms of compensation which may be awarded by any court of law or on arbitration will be limited to the total cost of the holiday or travel package that is payable by the client.
- Resort “Rules and Regulations” and “Terms and Conditions”
Each Resort have their own Rules and Regulations alongside Terms and Conditions which will be stated on your Guest Certificate and must be followed religiously. You are recommended to have personal insurance that covers you for accidental damage and personal liability. You may be required to check and sign an inventory on your arrival at the property.
If at this time you discover that anything is missing or damaged then this must be reported to the owner/keyholder/managing agent immediately, otherwise it will be presumed that the damage/loss was caused by yourselves and a charge will be made. In the event of any damage, breakages, losses, additional cleaning or other costs including supplements for any additional guests not previously notified to us, charges may be made by the owner/keyholder on site or by ourselves.
Vacation Club Rentals and the Owner reserve the right to pursue you for any costs relating to a property left excessively dirty, and any breakages or damage to the material structure of the property.
Should there be any discrepancies relating to breakages/damages to the property, you the guest will need to deal directly with the Owner/ Managing Agent of the property. Vacation Club Rentals will not get involved in any disputes regarding these security/breakage charges. Vacation Club Rentals act as an agent in facilitating the booking and finding client’s suitable accommodation and are in no way responsible for resolving security/breakage deposit disputes.
- Product Information
Product information is based on information collected from accommodation providers and suppliers worldwide. Reasonable care has been taken to ensure that the content is correct but it is subject to amendment at any time without notice. All content is published in good faith.
The client acknowledges that Vacation Club Rentals is not in a position to verify the accuracy of all information provided by suppliers. The client accepts all risks associated with information provided to Vacation Club Rentals that may be inaccurate.
- Force Majeure
Vacation Club Rentals will not, in any manner, be liable where the performance of obligations is prevented or affected as a result of “force majeure”. In these Booking Conditions, “force majeure” means any events outside Vacation Club Rentals control that include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, virus outbreaks, adverse weather conditions, fire and all similar events.
This document together with Vacation Club Rentals invoice / receipt / itinerary constitutes the sole record of the agreement between the parties. No party shall be bound by any representation, warranty, and promise of the like not recorded herein. The client acknowledges that he/she has not relied on any matter or thing stated on behalf of Vacation Club Rentals or otherwise that is not included herein. All costs and disbursements, including legal costs (on attorney and client scale) incurred by Vacation Club Rentals in recovering any damages and payments due by the client shall be for the client’s account. This agreement shall in all respects be governed by and construed in accordance with the laws of the Republic of South Africa.
Vacation Club Rentals does not provide a guarantee on bookings. The management of available inventory is the sole responsibility of the accommodation supplier (property). Should it be the case that a property cannot accommodate a booking, it is the responsibility of the property to find alternative accommodation for the guest. In such a case Vacation Club Rentals will assist where possible.